Privacy Policy

Sole Sack operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a streamlined and secure shopping experience.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with our store, we may collect:

  • Contact Details: Name, billing address, shipping address, phone number, and order details.
  • Financial Information: Payment card details, transaction data, payment confirmations.
  • Account Information: Username, password, preferences, and settings.
  • Transaction Information: Items viewed, added to cart, purchased, returned, or exchanged.
  • Communications: Information provided through our Contact option.
  • Device Information: IP address, browser type, device data, network connection.
  • Usage Information: How you navigate and interact with our Services.

Personal Information Sources

We may collect personal information from:

  • Directly from you when placing an order or contacting us.
  • Automatically through cookies and similar technologies.
  • Service providers assisting in store operations.
  • Partners or third parties supporting our Services.

How We Use Your Personal Information

1. Provide, Tailor, and Improve Services
To process orders, complete payments, manage accounts, arrange shipping, handle returns, and improve your experience.

2. Marketing and Advertising
To share promotions, product updates, and relevant offers.

3. Security and Fraud Prevention
To detect and prevent unauthorized or illegal activity.

4. Communication
To respond to inquiries and maintain customer support.

5. Legal Compliance
To comply with laws, regulations, and legal obligations.

How We Disclose Personal Information

We may share your information:

  • With marketing partners when applicable.
  • When you provide consent.
  • With affiliated businesses during normal operations.
  • During mergers, restructuring, or business transfers.
  • To comply with legal obligations.

Relationship With Shopify

Our Services are hosted by Shopify. Information submitted through our store may be shared with Shopify and third-party providers as necessary to operate and improve the Services.

For more information, please visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites

Our Services may contain links to third-party websites. Sole Sack is not responsible for their privacy practices.

Children’s Data

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal data from minors.

Security and Data Retention

We implement reasonable safeguards to protect your information. However, no system is completely secure, and transmission of data cannot be guaranteed as fully secure.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information
  • Request deletion
  • Request corrections
  • Request data portability
  • Manage communication preferences

You may exercise these rights through the Contact option available on our store.

Complaints

If you have concerns about how your information is handled, please contact us through the Contact option on our website.

International Transfers

Your information may be transferred and processed outside of your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised date.

Contact

For questions regarding this Privacy Policy or your data rights, please use the Contact option available on the Sole Sack website.